Refund and Cancellation Policy

Padler sells one thing: a team subscription at R39 per team per month, which keeps a team on its region's ladder. This policy explains how to cancel it, when you get money back, and what happens if a payment fails. It sits alongside our Terms and Conditions.

Court fees, venue charges and anything else you pay a venue or club directly are not ours and aren't covered here — take those up with them.

Cancel at any time by emailing hello@padler.co.za from the address on your account, or from your team's page where that's available. There's no minimum term, no notice period and no cancellation fee.

We'll confirm by email. Cancelling stops all future payments. Your team keeps playing until the end of the month you've already paid for, and leaves the active ladder after that — your match history stays on the record.

Within 7 days of your first payment: if you change your mind, tell us within 7 days of your first payment and we'll refund it in full.

After that: cancelling doesn't refund the rest of the month you've paid for — you keep the ladder place you bought until it runs out. We don't pro-rate part-months.

We do refund, in full, when:

• You were charged twice for the same month, or charged the wrong amount.
• You were charged after cancelling.
• We suspend or remove your team for a reason that isn't your fault, or we stop running Padler — in either case we refund whatever period you've paid for and haven't used.

You get 14 days' grace from a failed payment, and we'll let you know it happened. During that time nothing changes.

After the grace period the team is frozen: it stays on the ladder and keeps its position, but can't issue or accept challenges, and other teams can't challenge it, until the subscription is active again. We don't delete teams, positions or match history over an unpaid subscription, and we don't charge you for a frozen period.

Refunds go back to the card or account the payment came from, through Payfast. We process them within 5 business days of agreeing the refund; how long it then takes to appear is up to your bank, but it's usually another 5 to 10 business days.

We don't refund to a different person, card or account.

Email hello@padler.co.za with the date and amount and we'll come back to you within 5 business days. Please try us before raising a chargeback with your bank — if we've charged you in error we'll simply refund it, and that's faster for everyone.